Partners FAQ

Portflip, is a mobile based aggregator for commercial vehicles, providing transparent and convenient platform to customers and partners to keep goods moving. With a fleet of 5000+ vehicles, Portflip currently offers its services in Mumbai & Pune cities.

Thank you for your interest in Portflip. Joining us is very easy. All you need to do is download our Portflip Partner App from Google playstore.
Click here to Install Portflip Partner App
Next you have to enter your basic details and upload vehicle documents like Driving License, RC book, Aadhar Card etc. Once your documents ae verified, you will start receiving trip orders on your mobile app itself. If you have any questions, please connect with our Partner onboarding team at 9833197550.

Here is the list of documents that will be required from your end,

Vehicle related documents like

• RC book,
• Fitness certificate,
• Insurance, Pollution Control

Driver documents like:

• Passport size photo (2)
• Driving License,
• Aadhar Card ,
• PAN card,
• Bank Details

Once your documents are ready, please upload them on Portflip Partner app.

At present, registration on Portflip platform is absolutely free, however we surely ask for your promise of delivering excellent customer service to our clients.

Portflip is currently catering to intracity movement of goods and is enrolling the following vehicles: Tata Ace, Tata 407, Pickup 8 Ft, Eicher 17 Ft, Piaggio Ape etc.

Nice, everybody wants to know what’s in for them before they become part of any venture. Now as you know that we are aggregators for mini trucks and so we have a huge database of clientele who regularly have logistics requirements. Our customer base is increasing day by day and so is their requirement, which means more business for our partners. With around 5000+ partners in our team and overall 1500+ clients in hand we can assure you regular trips, which will increase your monthly earnings.

Based on your availability, customer feedback and professionalism on our platform, you can earn anywhere up to Rs. 8000 to Rs 12000/- per WEEK. Sometimes even more, so you see everything depends on you. So be active, be professional and nobody can stop you from earning more and achieving your dreams.

Depending on how customers book, Portflip drivers are either directly paid by the customers at the delivery or settled by Portflip Company at the agreed terms.

Ah! that’s easy. We have a dedicated and advanced app for our partners and it provides all details pertaining to your orders. You can check the details whenever you want to and in case of any doubt you can always reach our customer care and get assistance.

Of Course Yes! That’s so nice of you. In fact we have decided to reward our partners with “Referral incentives” who help us in getting more new trusted partners on board. After login to your App you will find Refer & Earn section. So when you bring a new partner on board, please do check for the current referral offer going on our website and avail them.

Don’t worry! Customer pays for toll charges, if any.

Well, if the challan is due to customer’s mistake, then customer is responsible for paying it.

There is not much we can do about it. Goods delivery will be delayed if there is a no-entry route between pickup and drop-off location. Driver needs to inform the same to Customer Care team who would communicate the same to the Customer.

• In such scenario, the Mini truck driver has rights to decline the service.
• Customer would be informed about the scenario and his Order will be cancelled.
• Customer would be given option to rebook for a bigger vehicle.
• If agreed than he/she can do a fresh booking.

We are currently offering services in Mumbai & Pune cities. We will be launching operations in other cities shortly.

For any query, you can visit our nearest local office or call our Customer Care team 9987855544.

We are currently available on Android phone - please go to Play store and search for "Portflip" or click here to install.

You can easily book trips from the Portflip App. If you face any difficulty please connect with our customer care team on 9987855544.

Once our system receives your booking, it will calculate the fare automatically based on the vehicle type, distance, timings etc. Just be assured that we will give you the best rate online.

We have a cash based system which enables you to pay directly to our drivers transporting your consignment. We will be launching the online payment services shortly. Please do check this section for any updates.

You can view your completed orders in App once the consignment has been delivered. The same may be sent to the Customer via email on request.

You can definitely do so. However, extra costs for the extra point of delivery or pick-up will be levied accordingly. Our team will provide you with the additional cost incurred at the time of booking.

Please login to our Android app by using Mobile number or User Id. Go to My Order > Current Order > Click Cancel button. Alternatively you may raise a cancellation request through the customer care number 998755544 at least 4 hour prior to the Pickup time as well.

We are committed to fulfil our responsibility toward all confirmed bookings. In the event of not being able to do so due to unforeseen circumstances, you will be notified well ahead of the pick-up time.

For any changes related to trips, please inform/ request at least 4 hours prior to the trip time as it will incur additional cost if vehicle has reached its pick-up destination.

All services confirmed through us include only transportation of goods. If customer needs any additional services like loading/ unloading or packing then the same can be requested directly to the partner driver for an additional cost.

We offer real time booking from our app and you can book advance orders by contacting our customer care team. Our timings are from morning 9 AM to 7 PM.

No, it’s not necessary. You can call us at our customer care number: 9987855544 and we will help you with hiring a Mini truck for your delivery

Please call at our customer care number at 9987855544 for any query/suggestion/feedback.