Privacy Policy


Your privacy matters to Portflip Ventures Private Limited (the "Company", "we", "Portflip", or "us"). This Privacy Policy ("Policy") describes the policies and procedures on the collection, use, disclosure and protection of your information when you use our website located at https://portflip.com, or the Portflip mobile applications (collectively, "Portflip Customer App" or "Portflip Partner App").
The terms "you" and "your" refer to the user of the Portflip Platform. The term "Services" refers to any services offered by Portflip/You whether on the Portflip Platform or otherwise.
Please read this Policy before using the Portflip Platform or submitting any personal information to Portflip. This Policy is a part of and incorporated within, and is to be read along with, the applicable Terms and Conditions based on the user of the Portflip Platform.
By using the Portflip Platform and the Services, you agree and consent to the collection, transfer, use, storage, disclosure and sharing of your information as described and collected by us in accordance with this Policy. If you do not agree with the Policy, please do not use or access the Portflip Platform.
If you have questions about this Privacy Policy, please contact us through email address provided on our website and/or Mobile Application.
Portflip may change this policy from time to time by updating this page. In the event that Portflip merges with, or is acquired by another company, a change to this privacy policy may result. Whenever a change to this policy is significant, we will place a prominent notice on this website.

    1. DEFINITIONS


Unless otherwise provided in this Privacy Policy, the terms capitalized in the Privacy Policy shall have the meaning as provided hereunder:

  1. "Partner" means independent third-party vehicle operators or driver who wish to offer services on the Portflip Platform to a User.
  2. "Customer" shall mean a person who wishes to receive services of the Partners on the Portflip Platform.
  3. "Device" shall mean computer, mobile or other device used to access the Services.
  4. "Device Identifier" shall mean IP address, or other unique identifier for the Device.
  5. "Mobile Application" shall mean application provided by us on the Device to access the Services.
  6. "Mobile Device Information" shall have the meaning assigned to the term in paragraph 2(II)(e)(ii) hereto.
  7. "Promotion" shall mean any contest and other promotions offered by us.
  8. "Protected Information" shall mean such categories of information that could reasonably be used to identify you personally, including your name, e-mail address, and mobile number.
  9. "Third-party" shall mean a third-party service provider.
  10. "Usage Information" shall have the meaning assigned to the term in paragraph 2(II)(a) hereto.


        11. 2. WHAT INFORMATION DO WE COLLECT?

        I. INFORMATION YOU PROVIDE TO US

        We may ask you to provide us with certain Protected Information. We may collect this information through various means and in various places through the Services, including your account registration, or when you use Portflip services. When you sign up to use the Services, you create a user profile. We shall ask you to provide only such Protected Information which is for lawful purpose connected with our Services and necessary to be collected by us for such purpose. Information you give us - This includes information submitted when You:
        1. Create or update the Portflip account which may include your Email ID, Name, Address and Mobile Number.
        2. Use Our Services, we may collect and store information about you to process your requests and automatically complete forms for future transactions, including (but not limited to) your phone number, address, email, billing information etc.
        3. Correspond with Portflip for customer support.
        4. Report problems for troubleshooting.
        5. If you sign up to use our Services as a driver or Partners, we may collect location details, profile picture, copies of government identification documents and other details (KYC), vehicle related documents such as insurance, pollution certificate etc and such other documents which evidence the health or fitness of the vehicle to provide Services on the Portflip Platform, call and SMS details.
        6. We collect background check and identity verification information of the Partners. This may include information such as driver history or criminal record (where permitted by law), and right to work. This information may be collected by an authorized driver on the Company’s behalf.
        7. In case you sign up as a Partner, enable features that require Portflip’s access to other applications on Your Device aiming to prevent frauds towards the Customers.
        8. If you sign up to use our Services as an employee or as a stakeholder of a third-party to whom the Company has an arrangement and has offered discount coupons/ or extended certain promotional offers, the Company may share any information provided by you with such third-party to be utilized by them for limited internal business purposes only.

            9. II. INFORMATION WE COLLECT AS YOU ACCESS AND USE OUR SERVICES

            1. In addition to any Protected Information or other information that you choose to submit to us, we and our third-party service provider may use a variety of technologies that automatically (or passively) collect certain information whenever you visit or interact with the Services ("Usage Information"). This Usage Information may include the browser that you are using, the URL that referred you to our Services, all of the areas within our Services that you visit, and the time of day, among other information. In addition, we collect your Device Identifier for your Device. A Device Identifier is a number that is automatically assigned to your Device used to access the Services, and our computers identify your Device by its Device Identifier.
            2. Usage Information may be collected using a cookie. If you do not want information to be collected through the use of cookies, your browser allows you to deny or accept the use of cookies. Cookies can be disabled or controlled by setting a preference within your web browser or on your Device. If you choose to disable cookies or flash cookies on your Device, some features of the Services may not function properly or may not be able to customize the delivery of information to you. The Company cannot control the use of cookies (or the resulting information) by third parties, and use of third-party cookies is not covered by our Privacy Policy.
            3. Location data:
              4. i. Partners: Portflip collects location data when the Portflip App is running in the foreground (app is open and on-screen) or background (app is not in use) of their mobile device. Portflip collects location data only when the Partners have enabled the icon "On-Duty" on the Portflip App.
              ii. Customers: We collect precise or approximate location data from the users' mobile devices if they enable us to do so. Portflip collects this data from the time a trip or delivery is requested until it is finished, and any time the app is running in the foreground of their mobile device. We use this data to enhance your use of our apps, including to improve pick-up locations, enable safety features, and prevent and detect fraud. Portflip collects the Partners location data, and links location data collected during a trip with their customer's account, even if the Customer has not enabled us to collect location data from their device. This enables us to offer services to the Customers like receipt generation and customer support.

            4. Information Third Parties provide about You: We may, from time to time, supplement the information we collect about you through our website or Mobile Application or Services with outside records from third parties.
            5. INFORMATION COLLECTED BY MOBILE APPLICATIONS
              6. i. Our Services are primarily provided through the Mobile Application. We may collect and use technical data and related information, including but not limited to, technical information about your device, system and application software, and peripherals, that is gathered periodically to facilitate the provision of software updates, product support and other services to you (if any) related to such Mobile Applications.
              ii. When you use any of our Mobile Applications, the Mobile Application may automatically collect and store some or all of the following information from your mobile device ("Mobile Device Information"), in addition to the Device Information, including without limitation:
              Your preferred language and country site (if applicable)
              Your geolocation
              iii. Information about how you interact with the Mobile Application and any of our web sites to which the Mobile Application links, such as how many times you use a specific part of the Mobile Application over a given time period, the amount of time you spend using the Mobile Application, how often you use the Mobile Application, actions you take in the Mobile Application and how you engage with the Mobile Application
              iv. Information to allow us to personalize the services and content available through the Mobile Application
              v. Data from SMS/ text messages upon receiving Device permissions for the purposes of (i) issuing and receiving one-time passwords and other device verification, and (ii) automatically filling verification details during financial transactions, either through us or a third-party service provider, in accordance with applicable law. We do not share or transfer SMS/ text message data to any third-party other than as provided under this Privacy Policy.

                3. USE OF INFORMATION COLLECTED

                  1. Our primary goal in collecting your information is to provide you with an enhanced experience when using the Services. We use your information to closely monitor which features of the Services are used most, to allow you to view your trip history, rate trips, and to determine which features we need to focus on improving, including usage patterns and geographic locations to determine where we should offer or focus services, features and/or resources.
                  2. We use the information collected from our Mobile Application so that we are able to serve you the correct app version depending on your device type, for troubleshooting and in some cases, marketing purposes.
                  3. We use your Internet Protocol (IP) address to help diagnose problems with our computer server, and to administer our web site(s). Your IP address is used to help identify you, but contains no personal information about you.
                  4. We may use the information obtained from you to prevent, discover and investigate violations of this Privacy Policy or any applicable terms of service or terms of use for the Mobile Application, and to investigate fraud, chargeback or other matters. We provide some of your Protected Information (such as your name, pick up address, contact number) to the Partner who accepts your request for transportation so that the Partner may contact and find you.
                  5. In case of the Customers, we use the geo-location information for various purposes, including for such Customers to be able to view the Partners in your area that are close to your location to provide services to You, to automatically fetch your location when you open the Portflip App, for the Partners to identify the pickup location and to allow you (if you choose through any features we may provide) to share this information with other people for your safety.
                  6. In case of the Partners, we use the geo-location information for (only when the Partner activates the icon “On-Duty” on the Portflip Partner App) the Partners to receive orders close to his location even when the Portflip App is not in use or closed, to enable the Customers track the distance of the Partners from their location for pick up, to share the exact location for the safety of the Customers.
                  7. In addition, we may use your Protected Information or Usage Information that we collect about you:
                    • to provide you with information or services or process transactions that you have requested or agreed to receive including to send you electronic newsletters, or to provide you with special offers or promotional materials on behalf of us or third parties;
                    • to enable you to participate in a variety of the Services’ features such as online or mobile entry sweepstakes, contests or other promotions;
                    • to contact you with regard to your use of the Services and, in our discretion, changes to the Services and/or the Services’ policies;
                    • for internal business purposes;
                    • for inclusion in our data analytics; and
                    • for purposes disclosed at the time you provide your information or as otherwise set forth in this Privacy Policy.
                  8. We do not use the information collected from you for targeted advertising.

                4. HOW AND WHEN DO WE DISCLOSE INFORMATION TO THIRD PARTIES

              We do not sell, share, rent or trade the information we have collected about you, other than as disclosed within this Privacy Policy or at the time you provide your information. Following are the situations when information may be shared:

                I. WHEN YOU AGREE TO RECEIVE INFORMATION FROM THIRD PARTIES.

                You may be presented with an opportunity to receive information and/or marketing offers directly from third parties. If you do agree to have your Protected Information shared, your Protected Information will be disclosed to such third parties and all information you disclose will be subject to the privacy policy and practices of such third parties. We are not responsible for the privacy policies and practices of such third parties and, therefore, you should review the privacy policies and practices of such third parties prior to agreeing to receive such information from them. If you later decide that you no longer want to receive communication from a third-party, you will need to contact that third-party directly.

                II. THIRD PARTIES PROVIDING SERVICES ON OUR BEHALF

                As You access and use our services, we collect certain information from You, including but not limited to, phone number, email address, device make-details, and IP address. By accessing and using the Services, You expressly consent to the sharing and disclosure of your information so collected, with our third-party service providers, business partners, and agents. We use third-party companies and individuals to facilitate our Services, provide or perform certain aspects of the Services on our behalf – such as host the Services, design and/or operate the Services’ features, track the Services’ analytics, process payments, engage in anti-fraud and security measures, provide customer support, provide geo-location information to our drivers, enable us to send you special offers, host our job application form, perform technical services (e.g., without limitation, maintenance services, database management, web analytics and improvement of the Services‘ features), or perform other administrative services. These third parties will have access to user information, including Protected Information to only carry out the services they are performing for you or for us. Each of these third parties including are required to ensure the same level of data protection as us and are obligated not to disclose or use Protected Information for any other purpose. Analytics Third-party may set and access their own cookies, web beacons and embedded scripts on your Device and they may otherwise collect or have access to information about you, including non-personally identifiable information We use a third-party hosting provider who hosts our support section of our website. Information collected within this section of our website by such third-party is governed by our Privacy Policy.

                III. CONTESTS AND PROMOTIONS

                We may offer Promotions through the Services that may require registration. By participating in a Promotion, you are agreeing to official rules that govern that Promotion, which may contain specific requirements of you, including, allowing the sponsor of the Promotion to use your name, voice and/or likeness in advertising or marketing associated with the Promotion. If you choose to enter a Promotion, you agree that your Protected Information may be disclosed to third parties or the public in connection with the administration of such Promotion, including, in connection with winner selection, prize fulfilment, and as required by law or permitted by the Promotion’s official rules, such as on a winners list.

                IV. ADMINISTRATIVE AND LEGAL REASONS

                We cooperate with Government and law enforcement officials and private parties to enforce and comply with the law. Thus, we may access, use, preserve, transfer and disclose your information (including Protected Information, IP address, Device Information or geo-location data), to Government or law enforcement officials or private parties as we reasonably determine is necessary and appropriate:

                (i) to satisfy any applicable law, regulation, subpoenas, Governmental requests or legal process;
                (ii) to protect and/or defend the Terms and Conditions for online and mobile Services or other policies applicable to any online and mobile Services, including investigation of potential violations thereof;
                (iii) to protect the safety, rights, property or security of the Company, our Services or any third-party ;
                (iv) to protect the safety of the public for any reason;
                (v) to detect, prevent or otherwise address fraud, security or technical issues; and /or
                (vi) to prevent or stop activity we may consider to be, or to pose a risk of being, an illegal, unethical, or legally actionable activity.

                V. WHEN YOU SHARE INFORMATION

                Protected Information may be collected and shared with third-parties if there is content from the Mobile Application that you specifically and knowingly upload to, share with or transmit to an email recipient, online community, website, or to the public, e.g. uploaded photos, posted reviews or comments, or information about you or your trip that you choose to share with others through features which may be provided on our Services. This uploaded, shared or transmitted content will also be subject to the privacy policy of the email, online community website, social media or other platform to which you upload, share or transmit the content.

                VI. BUSINESS TRANSFER

                We may share your information, including your Protected Information and Usage Information with our parent, subsidiaries and affiliates for internal reasons, including business and operational purposes. We also reserve the right to disclose and transfer all such information: (i) to a subsequent owner, co-owner or operator of the Services or applicable database; or (ii) in connection with a corporate merger, consolidation, restructuring, the sale of substantially all of our membership interests and/or assets or other corporate change, including, during the course of any due diligence process.

                VII.MARKET STUDY AND OTHER BENEFITS

                We may share your information, including your Protected Information and Usage Information with third parties for any purpose, including but not limited to undertaking market research/ study, conduct data analysis, determine and customize product or service offerings, to improve the products or Services or to make any other benefits/products/ services available to you.

                  5. THIRD-PARTY CONTENT AND LINKS TO THIRD-PARTY SERVICES

                The Services may contain content that is supplied by a third-party, and those third parties may collect website usage information and your Device Identifier when web pages from any online or mobile Services are served to your browser. In addition, when you are using the Services, you may be directed to other sites or applications that are operated and controlled by third parties that we do not control. We are not responsible for the privacy practices employed by any of these third parties. For example, if you click on a banner advertisement, the click may take you away from one of our websites onto a different web site. These other web sites may send their own cookies to you, independently collect data or solicit Protected Information and may or may not have their own published privacy policies. We encourage you to note when you leave our Services and to read the privacy statements of all third-party web sites or applications before submitting any Protected Information to third parties.

                  6. SOCIAL MEDIA FEATURES AND WIDGETS

                Our online and mobile Services may include social media features, and widgets such as a “Share This” button, or interactive mini-programs that run on our online and mobile Services. These features may collect your IP address, photograph, which page you are visiting on our online or mobile Services, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third-party or hosted directly on our online Services. Your interactions with these features and widgets are governed by the privacy policy of the company providing them.

                  7. INFORMATION COLLECTED BY PARTNERS

                This Privacy Policy shall not cover the usage of any information about you which is obtained by the Partner while providing you a trip on a tempo booked using the Services, or otherwise. If you are a Partner, we may share your name, vehicle number, driving license number, phone number and/or profile picture (if applicable), tracking details with our customers to provide them the Services.

                    8. CHANGE OF INFORMATION AND CANCELLATION OF ACCOUNT

                  a. You are responsible for maintaining the accuracy of the information you submit to us, such as your contact information provided as part of account registration. If your Protected Information changes, or if you no longer desire our Services, you may correct, delete inaccuracies, or amend information by making the change on our member information page or by contacting us through email address mentioned on our website or Mobile Application. We will make good faith efforts to make requested changes in our then active databases as soon as reasonably practicable. b. You may also cancel or modify your communications that you have elected to receive from the Services by following the instructions contained within an e-mail or by logging into your user account and changing your communication preferences. c. If upon modifying or changing the information earlier provided to Us, we find it difficult to permit access to our Services to you due to insufficiency/ inaccuracy of the information, we may, in our sole discretion terminate your access to the Services by providing you a written notice to this effect on your registered email id. d. If you wish to cancel your account or request that we no longer use your information to provide you services, contact us through email address mentioned on the trip bill received. We will retain your Protected Information and Usage Information (including geo-location) for as long as your account with the Services is active and as needed to provide you services. Even after your account is terminated, we will retain your Protected Information and Usage Information (including geo-location, trip history, and transaction history) for such statutory time-period as needed to comply with our legal and regulatory obligations in accordance with the applicable laws of the country, to resolve disputes, conclude any activities related to cancellation of an account, investigate, or prevent fraud and other inappropriate activity related to your account. After completion of such statutory period, your data may either be deleted from our database or be anonymized and aggregated, and then may be held by us as long as necessary for us to provide our Services effectively, but our use of the anonymized data will be solely for internal analytic purposes.

                      9. SECURITY

                    The Protected Information and Usage Information we collect is securely stored within our databases, and we use standard, industry-wide, commercially reasonable security practices such as encryption, firewalls and SSL (Secure Socket Layers) for protecting your information. However, as effective as encryption technology is, no security system is impenetrable. We cannot guarantee the security of our databases, nor can we guarantee that information you supply won't be intercepted while being transmitted to us over the Internet or wireless communication, and any information you transmit to the Company you do at your own risk. We recommend that you not disclose your personal information to anyone.

                        10. CHANGES TO THE PRIVACY POLICY

                      From time to time, we may update this Privacy Policy to reflect changes to our information practices. Any changes will be effective immediately upon the posting of the revised Privacy Policy. If we make any material changes, we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on the Services prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

                          11. HOW WE USE COOKIES

                        "Cookies" are small files that collect information that we use to track trends and patterns of how people search. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyze data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, many of our website/ App Services or features may not function properly if your receipt of cookies is disabled.

                            12. LINK TO OTHER WEBSITES

                          Our Service may contain links to other websites that are not operated by Us. If You click on a third-party link, You will be directed to that third-party 's site. We strongly advise You to review the Privacy Policy of every site You visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services. We do not sell, share, rent or trade the information we have collected about you, other than as disclosed within this Privacy Policy or at the time you provide your information. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question and may contact that third-party directly. We will not disclose or share your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. You may request details of personal information which we hold about you under the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011. If you would like a copy of the information held on you please contact us. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect. You can also withdraw your consent by contacting us. Such withdrawal will result in discontinuance of the services for which such information is required.

                            13. CONTACT US

                            If there are any questions regarding this privacy policy or you may contact us,
                            By email: info@portflip.com
                            By phone number: 9987855544
                            By post: Ground Floor, Plot No A-79, Sector-12, Kharghar, Navi Mumbai - 410210